Upstream Network Instability

Incident Report for Loc8

Identified

Investigating — Ongoing Upstream Network Instability

We are currently investigating ongoing instability with an upstream network provider that has been affecting Smartpath's global network since 15:00 AEDT on 4 December 2025. This issue has resulted in sporadic outages and intermittent service degradation for some customers.

Our engineering team is actively working with the upstream provider to identify the root cause and restore full stability as quickly as possible.

Further updates will be posted here as more information becomes available.

Posted Dec 05, 2025 - 08:14 AEDT

This incident affects: Version 4 Public Clouds (Australian Public Cloud, European Public Cloud, USA Public Cloud) and Website, Enterprise Clouds.